Manage leads, site visits, quotations, projects, material, installation, GST billing, service requests and AMC renewals — without switching between multiple tools.
One camera job touches sales, the store, technicians, accounts and after-sales service. When each part lives in a different place, details slip between them.
Calls and WhatsApp messages asking for cameras and site surveys sit in chats with no owner or next step.
Nobody can say who visited which site, what the customer needed, or what happened next.
Camera, DVR, cable and labour prices typed into WhatsApp — then typed again into the bill.
Cameras, DVRs and cable go to site; what came back unused is a guess.
The billing software and the stock register never quite match.
"Camera offline" calls, contract visits and renewals live in a notebook or a spreadsheet.
This is the CCTV business journey from the ServiceKhata360 product catalogue. Every step happens in the same system and hands its data to the next.
Every screen below is a real ServiceKhata360 screen captured with demo data. Click any screenshot to enlarge it.
Each lead carries its source, estimated value, assigned salesperson, next follow-up date and a timeline of every conversation. Convert to Estimate carries it straight into a quotation.
More about Lead Management
Field staff check in to the site with purpose and contact, then check out with an outcome — so you see every survey visit with its times.
More about Sales Visit Tracking
Itemised estimates with HSN/SAC, serial no., units, GST slabs, discounts and round-off. When the customer accepts, convert the estimate into the next stage without re-typing.
More about Estimates & Invoices
Each installation is a project with assigned staff. Issue Items sends material to site, Return Items records what comes back, and To Invoice bills the job.
More about Project Management
One live stock number per item. Purchases add, sales reduce, and each change is a dated ledger line linked to its bill — low-stock items like the 5MP camera here are flagged.
More about Inventory Management
Raise the GST invoice after installation and see Paid, Partial or Unpaid on every bill, with the balance still due.
More about Billing & Accounting
Keep contracts, covered assets, visits and renewals connected to the customer — every AMC shows its period, billing cycle and days left.
More about AMC Management
Complaints get a priority, an assigned technician and a due date, and are tracked from Open to Resolved against the customer.
More about Service RequestsWant to see these screens with your own items and customers? We'll set up a demo around your CCTV workflow.
Book a Free DemoLead, quotation, project, stock, invoice, payment, AMC and service requests attach to the same customer. When a camera goes offline a year later, the team can see what was billed, what is due and what the AMC covers before anyone calls the customer back.
Enter data once, and let it flow.
All of these are part of the same platform — sharing one database, so nothing has to be reconciled by hand.
Source, status, owner, value and next follow-up for every enquiry.
Check-in, purpose, outcome and visit reports per salesperson.
Itemised quotations that convert into invoices.
Installation jobs with status, assigned staff and project PDF.
Issued, returned and pending quantities per item on each project.
Live stock and average cost for cameras, DVRs and accessories.
Every stock change linked to its purchase bill, invoice or return.
Serial numbers per unit on estimates and invoices, with a Serial Number Report.
HSN/SAC, CGST/SGST/IGST, five print themes, PDF.
Receipts applied to invoices, kept as advances or recorded as other income.
Complaints with priority, technician, due date and activity log.
Jobs with technician, priority, due date, live status and calendar.
Covered assets, covered services, visits, expiry alerts and renewal.
Sales, stock, GST, service, AMC and staff — PDF, Excel or CSV.
Send invoices, estimates and AMC reminders when events happen.
Granular permissions for sales, store, technicians and accounts.
Project management availability depends on your plan — our team will confirm what fits your business.
Every call and WhatsApp enquiry becomes a lead with an owner.
Next follow-up dates show up in Follow-ups Due on the dashboard.
Item catalogue autofills name, HSN/SAC, rate and tax on each line.
One stock number per camera, DVR and cable roll.
Project status, assigned staff and material on one page.
A sale reduces stock the moment it is billed.
Complaints and AMC visits stay with the customer.
Days left and an Expiring alert before contracts lapse.
Paid, Partial and Due on every invoice and customer.
Reports on sales, leads, projects, service and AMC.
A shop owner messages on WhatsApp asking for 8 cameras. Here is how that job moves through ServiceKhata360.
Illustrative scenario showing how existing ServiceKhata360 modules fit together — not a customer testimonial.
See this flow in a demoSource "WhatsApp", requirement "8 cameras for shop", estimated value noted.
Owner and next follow-up date set on the lead.
A work assignment for the survey with a due date and priority.
Check-in, purpose and outcome logged in Sales Visits.
Cameras, DVR, cable and labour with HSN/SAC and GST — shared as a PDF.
The estimate is marked Accepted.
Installation project with an assigned technician.
Cameras, DVR and cable issued to site; unused cable returned later.
Project status updated.
To Invoice on the project — no re-typing.
The advance and balance applied to the invoice in Payment In.
Contract with covered cameras, scheduled visits and a renewal date.
One plan, every module
Plans include Billing, Accounting, Inventory, CRM & Sales, Service, Workforce and Automation — no separate add-ons. Some advanced items (for example Projects or extra firms) depend on the plan; our team will confirm what fits your business.
See ServiceKhata360 with your own workflow — leads, quotations, projects, stock, billing, service and AMC.
Mon–Sat · 10:00 AM – 6:00 PM IST
Practical guides on the everyday work behind a CCTV business.
An end-to-end operating playbook for a CCTV installation business: every stage from enquiry to handover, who o...
How to prepare CCTV quotations customers can compare, keep quotation and invoice in sync, handle GST correctly...
Cameras, DVRs, hard disks, cable and connectors leave the store every day. How CCTV businesses can keep stock...
"Camera offline", "no recording", "mobile view not working" — a practical way to log CCTV complaints, assign t...
Most lost CCTV jobs are not lost on price — they are lost because nobody followed up. A simple lead process fo...
Excel works for ten AMC contracts, not for a hundred. Here is a practical way to track CCTV AMC contracts, cov...