Repair jobs from complaint to payment

Appliance Repair Business Management Software

Washing machines, refrigerators, microwaves, water heaters — log each complaint, assign a technician, track the visit and parts, bill the job and record the payment, all in one place.

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  1. Complaint
  2. Assignment
  3. Visit
  4. Parts
  5. Service
  6. Payment
ServiceKhata360 service requests list with total, open, in progress, resolved and overdue counts, priorities and customers
Real service requests screen — every complaint with priority, status and customer.
  • Built for Indian service businessesGST-ready billing & reports
  • CRM + Billing + Inventory + ServiceOne customer, one stock number, one ledger
  • 104 ready reportsPDF, Excel, CSV or print
  • Windows desktop + cloudSame business data on both
The everyday problem

Repair Jobs Are Small. There Are Just a Lot of Them.

Dozens of short jobs a day — each with a customer, an address, a technician, a part and a payment. Miss one link and the job, the part or the money goes missing.

  • Complaints taken on the phone

    Written on paper, or not written at all.

  • Technicians routed by calls

    No shared view of who has which job today.

  • Visit outcome unknown

    Repaired? Waiting for a part? Needs a second visit?

  • Parts used but not recorded

    Spares go out of the store without reaching the bill.

  • Cash collections untracked

    Payments collected on visits are hard to reconcile.

  • Repeat customers unrecognised

    Nobody remembers the last repair on the same machine.

How it works

From Complaint to Payment — One Connected Workflow

The appliance repair workflow from the ServiceKhata360 catalogue — complaint, assignment, visit, parts, service and payment.

  1. ComplaintService Requests
  2. AcknowledgementWhatsApp workflow
  3. AssignmentWork Assignment
  4. On the wayStatus trail
  5. VisitIn Progress
  6. PartsInventory · Waiting Parts
  7. Service completedCompleted · Resolved
  8. GST invoiceInvoices
  9. PaymentPayment In
  10. HistoryCustomer record
Real screens, not mockups

See How ServiceKhata360 Handles Your Daily Work

Every screen below is a real ServiceKhata360 screen captured with demo data. Click any screenshot to enlarge it.

ServiceKhata360 service request detail with customer, due date, priority, assigned staff and activity
Service Request

One page per repair

Customer info, due date, priority, assigned staff, description and an activity log of comments and status updates.

More about Service Requests
ServiceKhata360 work assignments with technicians, priorities, due dates and live statuses
Work Assignment

Who is doing what, where and when

Each visit with technician, priority, due date and live status — Assigned, Accepted, On The Way, In Progress, Waiting Parts, Completed.

More about Work Assignment
ServiceKhata360 items list with stock levels, low-stock badge and stock movement ledger
Spare Parts

Spare parts with a live count

Every part with stock, sale price, tax and average cost; low-stock parts flagged; every movement linked to its bill.

More about Inventory Management
ServiceKhata360 invoices list with paid, due and payment status
GST Invoices

Parts and service charges on one bill

GST invoices with received and due amounts, and Paid, Partial or Unpaid per invoice.

More about Billing & Accounting
ServiceKhata360 payment in list with receipts in cash and bank accounts
Payment In

Cash and bank collections, recorded

Each receipt against the invoice, in cash or a specific bank account, with automatic receipt numbers.

More about Billing & Accounting
ServiceKhata360 party details with customer invoices and payments
Customer 360

The last repair, one click away

Every invoice and payment for the customer, with the amount still due.

More about Service CRM

Want to see these screens with your own items and customers? We'll set up a demo around your appliance repair workflow.

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Why it matters

One Customer. One History. One System.

Complaint, visit, parts, invoice and payment all land on one customer. When the same machine breaks again, the technician can see what was replaced and billed last time.

Enter data once, and let it flow.

  1. Complaint
  2. Assignment
  3. Visit
  4. Parts
  5. Invoice
  6. Payment
What's included

Everything Your Appliance repair Business Uses Day to Day

All of these are part of the same platform — sharing one database, so nothing has to be reconciled by hand.

WhatsApp messages go out from your own WhatsApp number, linked to ServiceKhata360 with a one-time QR scan — our team helps you set it up during onboarding.

Business benefits

Built for the Way Appliance Repair Businesses Actually Operate

  1. No lost complaints

    Every call becomes a request with a due date.

  2. Balanced technician workload

    The calendar shows overloaded days.

  3. Know where each job stands

    Live status from Assigned to Completed.

  4. Spare parts under control

    Stock reduces when parts are billed.

  5. Every rupee applied

    Collections recorded against the right invoice.

  6. Repeat customers recognised

    Last repair and bill on the customer page.

  7. Customers kept informed

    WhatsApp acknowledgement and technician details.

  8. Technician performance visible

    Service and work assignment reports by staff.

Illustrative example

A Washing Machine That Stopped Draining

An illustrative repair job using ServiceKhata360's real modules.

Illustrative scenario showing how existing ServiceKhata360 modules fit together — not a customer testimonial.

See this flow in a demo
  1. Complaint logged

    Customer, subject and Medium priority.

  2. Acknowledged

    "We've logged your request" sent on WhatsApp (once your number is linked).

  3. Assigned

    Technician and due date set; technician details sent to the customer.

  4. On the way

    Status updated as the technician leaves.

  5. Visit

    Diagnosis noted: the drain pump needs replacing.

  6. Waiting Parts

    Job paused — the pump is not in stock.

  7. Part received

    The purchase bill adds the pump to stock.

  8. Repaired

    Visit marked Completed; the request is Resolved.

  9. Invoice

    Pump and service charge on one GST invoice.

  10. Payment

    Cash collected recorded in Payment In against the invoice.

Who it's for

A Good Fit For

  • Home appliance repair businesses
  • Multi-brand service centres
  • Appliance dealers with after-sales service
  • Businesses running home visits with field technicians

One plan, every module

Plans include Billing, Accounting, Inventory, CRM & Sales, Service, Workforce and Automation — no separate add-ons. Some advanced items (for example Projects or extra firms) depend on the plan; our team will confirm what fits your business.

See pricing All features →
Questions

Appliance Repair — Frequently Asked Questions

Can I manage appliance repair complaints?
Yes. Each complaint is a service request with subject, priority, assigned technician, due date and status, plus an activity log. Total, Open, In Progress, Resolved and Overdue counts are always visible.
Can I assign home visits to technicians?
Yes. Work assignments give each visit a technician, priority, due date and a live status, with table, calendar and report views.
Can I track spare parts?
Yes. Parts live in the item catalogue with live stock and average cost. Billing a part reduces stock, and purchase bills add it back.
Can I record cash payments collected on visits?
Yes. Payment In records each receipt against the invoice, in cash or a specific bank account, and the invoice status updates to Paid or Partial.
Can customers get WhatsApp updates about their repair?
Yes, once your WhatsApp number is linked to ServiceKhata360 (a one-time QR scan). Workflows can acknowledge new service requests and send technician details when a request is assigned.
Can I see what was repaired for a customer before?
Yes. The customer page shows their invoices and payments, and service requests stay linked to the same customer.
Free live demo

Ready to Run Your Repair Business From One Platform?

See ServiceKhata360 with your own workflow — complaints, technicians, visits, spare parts, billing and payments.

Talk to Us on WhatsApp Call +91 92353 63838

Mon–Sat · 10:00 AM – 6:00 PM IST

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A live walkthrough with your own workflow. We'll call you back within business hours.

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