Service CRM Software for Indian Service Businesses (CCTV, AC, RO & More)
If your team manages leads on WhatsApp and complaints in registers, it’s time to upgrade. ServiceKhata360 helps you manage the complete service cycle: Lead → Follow-up → Complaint → AMC → Quotation → Invoice → Payment with full control and tracking.
🔥 Trusted for service operations • Faster billing • Better complaint history • Higher collection rate
What is Service CRM Software?
Service CRM is a customer relationship management system made especially for service businesses. Unlike normal CRM tools, a Service CRM focuses on operations like complaint tracking, technician assignment, service history, AMC renewals, quotations and billing.
In India, most service businesses still work on diaries, Excel sheets, and WhatsApp chats. That causes missed follow-ups, repeated complaints, unclear service history, delayed invoices, and unpaid dues. With ServiceKhata360 Service CRM software, every customer record becomes structured, searchable and trackable. This means your team delivers faster service, your customers feel professional support, and you collect payments on time.
Why Indian Service Businesses Need a CRM (Real Problems)
Missed Follow-ups
WhatsApp chats get lost. Leads never convert. With reminders & pipeline, you close more deals.
No Complaint History
Customer calls again, but team doesn’t remember old visits. CRM keeps full complaint timeline.
Due Payments Pending
Invoices made but collection weak. Track paid/unpaid/due & follow-up for collections.
ServiceKhata360 is Best For These Industries
CCTV Service CRM Software
Track installation leads, complaints, site visits, warranty, and AMC renewals. Manage dispatch/return for DVR, camera, cable & accessories with project tracking.
AC Service Management Software
From inquiry to service call to billing—manage every customer record, technician schedule, spare parts and service history professionally.
RO / Water Purifier Service CRM
AMC renewals are the biggest revenue. Set AMC reminders, schedule visits, track filters replacement and maintain full customer service log.
Solar / Inverter / Electronics Service
Manage leads, site surveys, installation projects, complaint tickets and invoicing in one system.
✅ Also suitable for: Elevator, Generator, CCTV Dealers, Laptop/Printer Repair, Plumbing, Electrician Services etc.
Top Features of ServiceKhata360 Service CRM
Everything you need to streamline operations and maximize revenue.
Lead & Follow-ups Pipeline
Convert inquiries into customers using a structured pipeline. Get automated reminders and full follow-up history to ensure no lead is ever dropped.
- ✓ Track inquiry status
- ✓ Automated follow-up alerts
Complete Complaint Timeline
Each customer has a full service call history. Track technician remarks, parts replaced, payments, and time-to-resolution perfectly.
- ✓ Unified service history
- ✓ Technician performance tracking
Quotation & Billing Engine
Make GST estimates, share PDFs with your branding, and manage paid/unpaid statuses to increase your collection rate significantly.
- ✓ Beautiful PDF Invoices
- ✓ Track pending dues effortlessly
Automate Client Communication
Enhance your service business by letting the CRM talk to your clients automatically. Set up Workflow bindings that send professional WhatsApp alerts when services are scheduled or invoices are generated.
Explore Automation Module →Get ServiceKhata360 Demo on WhatsApp (Free)
We will show the complete system: Leads, Complaints, AMC, Billing, Projects & Reports. Ideal for Indian service companies.
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Why People Choose Us
- ✓ Made for Indian service businesses
- ✓ WhatsApp-first support
- ✓ Powerful billing & dues tracking
- ✓ AMC renewals improve income
- ✓ Professional PDF branding
Service CRM Software FAQs
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