Service Requests
Every device job as a ticket
Subject, priority from Low to Critical, assigned technician and due date — with Open, In Progress, Resolved and Overdue counts.
More about Service Requests Service jobs, parts, warranty & billing
IT & Computer Service Management Software
Log every laptop, desktop and printer complaint as a ticket, assign the technician, track parts in stock, check serial number and warranty, and bill the job — with the full history kept against the customer.
- Customer
- Complaint
- Technician
- Parts
- Resolution
- Payment
- Built for Indian service businessesGST-ready billing & reports
- CRM + Billing + Inventory + ServiceOne customer, one stock number, one ledger
- 104 ready reportsPDF, Excel, CSV or print
- Windows desktop + cloudSame business data on both
The everyday problem
Every Device That Comes In Has a History.
Which invoice was this laptop sold on? Is it still under warranty? Is the part in stock? Answering from memory slows every job.
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Job tickets on paper
Complaints written in a register, with no priority or due date.
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Warranty checked by guesswork
Finding the original sale means searching old bills.
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Parts stock unknown
RAM, SSDs and adapters are "probably" in the drawer.
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Jobs stuck without anyone noticing
Devices waiting for parts sit on the shelf unseen.
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Office AMCs hard to manage
Many devices per customer, each with its own serial number and warranty.
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Bills separate from jobs
Parts and service charges re-typed into another billing app.
How it works
From Complaint to Payment — One Connected Workflow
The IT / computer service workflow from the ServiceKhata360 catalogue — customer, complaint, technician, parts, resolution and payment.
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CustomerParties
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Complaint loggedService Requests
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Serial & warranty checkSerial Number Report
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Technician assignedWork Assignment
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Diagnosis & updatesActivity comments
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PartsInventory · Waiting Parts
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ResolutionResolved
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GST invoiceInvoices
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PaymentPayment In
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AMC for office customersAMC
Real screens, not mockups
See How ServiceKhata360 Handles Your Daily Work
Every screen below is a real ServiceKhata360 screen captured with demo data. Click any screenshot to enlarge it.
Ticket Detail
Diagnosis notes in one place
Customer info, due date, priority, assigned staff, description, and an activity log of comments and status updates.
More about Service Requests
Work Assignment
Waiting Parts, made visible
Jobs per technician with priority, due date and status — including Waiting Parts, so stuck devices are never forgotten.
More about Work Assignment
Serial Numbers on Documents
Serial number on every line
Estimates and invoices carry a serial number per unit, which feeds the Serial Number Report: status, purchase origin and — once sold — customer and invoice.
More about Estimates & Invoices
AMC Contract
Office AMCs, device by device
Covered assets with asset name, serial number, purchase date and warranty expiry; covered services with visits and frequency.
More about AMC Management
Customer 360
Repeat customers, recognised
Every invoice and payment for the customer, and whether anything is still due.
More about Service CRM
Payment In
Payments against the right job
Receipts applied to the invoice, standalone, or kept as advance — in cash or a bank account.
More about Billing & AccountingWant to see these screens with your own items and customers? We'll set up a demo around your computer service workflow.
Book a Free DemoWhy it matters
One Customer. One History. One System.
The sale, the serial number, every ticket, every part billed and every payment belong to the same customer. When the laptop comes back, you know where it was sold, to whom, and whether it is still in warranty.
Enter data once, and let it flow.
- Sale
- Serial No.
- Complaint
- Parts
- Resolution
- Invoice
- Payment
What's included
Everything Your Computer service Business Uses Day to Day
All of these are part of the same platform — sharing one database, so nothing has to be reconciled by hand.
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Service requests
Tickets with priority, technician, due date and status.
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Activity log
Comments and status updates on each ticket.
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Work assignment
Jobs per technician, including Waiting Parts.
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Inventory for parts
Live stock, average cost and low-stock alerts.
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Serial number tracking
Serial number per unit on estimates and invoices.
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Serial Number Report
Status, purchase origin, customer and invoice per serial.
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Warranty tracking
Warranty period for serialised products.
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AMC for offices
Covered devices with serial number and warranty expiry.
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Purchase bills
Parts purchases update stock and average cost.
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GST invoices
Parts and service on one invoice.
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Customer 360
Invoices, payments and dues on one page.
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Service reports
Status, priority, assignee, ageing and resolution.
Business benefits
Built for the Way Computer Service Businesses Actually Operate
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Every job a ticket
Nothing lives only in a register or a chat.
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Warranty answers in seconds
Search the serial number before accepting the job.
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Parts never a surprise
Live stock with low-stock alerts.
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Stuck jobs visible
Waiting Parts shows which devices are on hold.
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Office AMCs, organised
Each device with serial number and warranty expiry.
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Bill parts and service together
One GST invoice, stock reduced automatically.
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Repeat customers recognised
Past tickets and invoices on one customer.
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Ageing and resolution reports
See which tickets take too long, and why.
Illustrative example
A Laptop Comes Back Under Warranty
Based on the computer service example in the ServiceKhata360 catalogue.
Illustrative scenario showing how existing ServiceKhata360 modules fit together — not a customer testimonial.
See this flow in a demo- Customer walks in
Laptop with a display issue; the customer is found in the party list.
- Complaint logged
A service request with priority and due date.
- Serial searched
The Serial Number Report shows the invoice it was sold on, to whom, and whether it is still in warranty.
- Technician assigned
A work assignment for the bench technician.
- Diagnosis
Findings added as comments in the activity log.
- Waiting Parts
Status set while the part is ordered.
- Part purchased
The purchase bill adds it to stock.
- Resolved
The request is marked Resolved with remarks.
- Billed
If out of warranty, part and service charge go on one GST invoice.
- Paid
Payment recorded; the invoice shows Paid.
Who it's for
A Good Fit For
- Computer & laptop repair shops
- IT service & AMC providers for offices
- Printer & peripheral service businesses
- Computer hardware dealers with a service desk
- Teams with in-shop and field technicians
One plan, every module
Plans include Billing, Accounting, Inventory, CRM & Sales, Service, Workforce and Automation — no separate add-ons. Some advanced items (for example Projects or extra firms) depend on the plan; our team will confirm what fits your business.
Questions
IT / Computer Service — Frequently Asked Questions
Can I track serial numbers and warranty for laptops and computers?
Yes. Serial numbers are entered per unit on estimates and invoices, warranty periods are tracked for serialised products, and the Serial Number Report shows each serial's status, purchase origin and — once sold — the customer and invoice.
Can I manage computer repair tickets?
Yes. Service requests have a subject, priority, assigned technician, due date and status from Open to Resolved, with comments and status updates in an activity log.
Can I track spare parts in stock?
Yes. Parts are items in the catalogue with live stock and average cost. Purchases add stock, sales reduce it, and items below your threshold are flagged.
Can I manage IT AMC contracts for offices?
Yes. An AMC lists covered assets with asset name, serial number, purchase date and warranty expiry, plus covered services with visits and frequency, and tracks renewal.
Can I see a customer's earlier repairs and bills?
Yes. The customer page shows invoices, payments and dues, and service requests are kept against the same customer.
Can I mark jobs that are waiting for parts?
Yes. Waiting Parts is a work assignment status, visible in the list, calendar and reports.
Free live demo
Ready to Run Your Computer Service Business From One Platform?
See ServiceKhata360 with your own workflow — tickets, technicians, parts, serial numbers, warranty, billing and AMC.
Mon–Sat · 10:00 AM – 6:00 PM IST