Service calls, technicians & AMC renewals

RO & Water Purifier Service Management Software

Log complaints, assign technicians, schedule filter-change visits under AMC, bill parts and service, and see renewals coming — all against the same customer record.

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  1. Customer
  2. Complaint
  3. Technician
  4. Service
  5. AMC
  6. Renewal
ServiceKhata360 AMC contract page with an expiring alert, RO filter covered service with visits and frequency, and Renew AMC button
Real AMC contract — covered RO filter service, visit frequency and an "AMC Expiring in 7 days" alert.
  • Built for Indian service businessesGST-ready billing & reports
  • CRM + Billing + Inventory + ServiceOne customer, one stock number, one ledger
  • 104 ready reportsPDF, Excel, CSV or print
  • Windows desktop + cloudSame business data on both
The everyday problem

RO Service Is Recurring Work. It Needs a Recurring System.

An RO business earns from the same customers again and again — filter changes, complaints and yearly AMCs. That repeat revenue depends on remembering every customer, every visit and every renewal.

  • Complaints in chats

    "Low water flow" messages scattered across personal phones.

  • Filter changes forgotten

    No schedule showing which customers are due this month.

  • Visits unaccounted for

    No record of who visited, what was replaced or what was said.

  • AMC renewals missed

    Contracts expire silently and the customer moves on.

  • Parts disconnected from billing

    Filters and membranes used on visits never reach the bill or the stock count.

  • No customer history

    A new technician arrives knowing nothing about the unit.

How it works

From Complaint to AMC Renewal — One Connected Workflow

The RO workflow from the ServiceKhata360 catalogue — customer, complaint, technician, service, AMC and renewal — with billing and stock in the same system.

  1. Customer recordParties
  2. Complaint loggedService Requests
  3. Technician assignedWork Assignment
  4. Visit & serviceStatus updates
  5. Parts billedInvoices
  6. PaymentPayment In
  7. AMC contractAMC
  8. Scheduled visitsAMC visits
  9. Expiry alertAMC · Expiring
  10. RenewalRenew AMC
Real screens, not mockups

See How ServiceKhata360 Handles Your Daily Work

Every screen below is a real ServiceKhata360 screen captured with demo data. Click any screenshot to enlarge it.

ServiceKhata360 service requests list with open, resolved and overdue counts and priorities
Service Requests

Every complaint counted and owned

Total, Open, In Progress, Resolved and Overdue at a glance; each request with subject, priority, technician and due date.

More about Service Requests
ServiceKhata360 service request detail with customer info, due date, priority, assigned staff and activity
Service Request

The full story of one visit

Customer, due date, priority, assigned staff, description and an activity log of comments and status updates — kept against the customer.

More about Service Requests
ServiceKhata360 work assignments with complaint and AMC visit jobs, technicians and due dates
Work Assignment

Technicians with a plan for the day

Complaint and AMC visits as assignments with technician, priority and due date. Overdue rows are highlighted.

More about Work Assignment
ServiceKhata360 AMC contracts list with active count, days left and quarterly billing cycle
AMC Contracts

Every contract counting down

Active and expired counts, days left on each contract, period and billing cycle — Monthly, Quarterly or Yearly.

More about AMC Management
ServiceKhata360 party details with customer invoices, payments and amount due
Customer 360

Know the customer before you ring the bell

Every invoice and payment for the customer, and whether they are Settled or have an amount due.

More about Service CRM
ServiceKhata360 payment in list with receipts applied to invoices, advances and cash or bank account
Payment In

Every collection applied correctly

Receipts applied to invoices, kept as an advance, or recorded as other income — in cash or a specific bank account.

More about Billing & Accounting

Want to see these screens with your own items and customers? We'll set up a demo around your RO service workflow.

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Why it matters

One Customer. One History. One System.

Complaints, visits, parts billed, payments and the AMC all belong to one customer. The technician walking in for a filter change can see what was done last time and whether the contract is about to expire.

Enter data once, and let it flow.

  1. Customer
  2. Complaint
  3. Visit
  4. Invoice
  5. Payment
  6. AMC
  7. Renewal
What's included

Everything Your RO service Business Uses Day to Day

All of these are part of the same platform — sharing one database, so nothing has to be reconciled by hand.

  • Customer 360

    Invoices, payments and dues on one customer page.

  • Service requests

    Subject, priority, technician, due date and status.

  • Activity log

    Comments and status updates on every request.

  • Work assignment

    Complaint and AMC visits scheduled per technician.

  • AMC contracts

    Period, value, billing cycle and covered assets.

  • Covered services & frequency

    e.g. RO filter — number of visits, monthly or quarterly.

  • AMC visits

    Visit date, technician and Pending, Completed or Skipped.

  • Expiry alerts & renewal

    Days left, Expiring status and Renew AMC.

  • Inventory

    Filters, membranes and spares with live stock.

  • GST invoices

    Bill parts and service charges with Paid, Partial and Due.

  • WhatsApp automation

    Acknowledge new complaints and send AMC renewal reminders.

  • AMC & service reports

    Service due, expiry, technician, ageing and resolution.

WhatsApp messages go out from your own WhatsApp number, linked to ServiceKhata360 with a one-time QR scan — our team helps you set it up during onboarding.

Business benefits

Built for the Way RO Service Businesses Actually Operate

  1. No complaint forgotten

    Every request has a priority, technician and due date.

  2. Filter changes on schedule

    Visit frequency set on the AMC, visits tracked to completion.

  3. Technicians accountable

    Visits marked Completed with remarks; overdue jobs highlighted.

  4. Renew before expiry

    Contracts flagged as Expiring in time to call the customer.

  5. Parts reflected in stock

    Billing a filter reduces stock automatically.

  6. History at the door

    Past complaints, payments and AMC on one customer.

  7. Customers kept informed

    Automatic "we've logged your request" messages on WhatsApp.

  8. Recurring revenue visible

    AMC reports for service due, expiry and technician.

Illustrative example

A "Low Water Flow" Call That Becomes a Yearly AMC

Based on the RO examples in the ServiceKhata360 catalogue.

Illustrative scenario showing how existing ServiceKhata360 modules fit together — not a customer testimonial.

See this flow in a demo
  1. Complaint created

    "Low water flow" logged against the customer with a priority.

  2. Technician assigned

    Work assignment with a due date; the customer can receive technician details on WhatsApp.

  3. Visit

    Status moves On The Way → In Progress.

  4. Filter replaced

    Remarks recorded on the request.

  5. Parts billed

    The filter goes on the invoice and stock reduces.

  6. Resolved

    Status Resolved — the customer's service history shows the whole job.

  7. AMC offered

    A 1-year AMC with 4 visits for the customer.

  8. Visits through the year

    Each scheduled, assigned and marked Completed.

  9. Renewal due

    Next month's expiry shows the contract as Expiring.

  10. Renewed

    Renew AMC starts the next term from the same contract.

Who it's for

A Good Fit For

  • RO service & repair businesses
  • Water purifier dealers with after-sales service
  • RO AMC providers
  • Businesses with home and commercial customers
  • Multi-technician service teams

One plan, every module

Plans include Billing, Accounting, Inventory, CRM & Sales, Service, Workforce and Automation — no separate add-ons. Some advanced items (for example Projects or extra firms) depend on the plan; our team will confirm what fits your business.

See pricing All features →
Questions

RO / Water Purifier — Frequently Asked Questions

Can I schedule filter-change visits for RO customers?
Yes. On an AMC you list covered services with the number of visits and frequency (for example, RO filter — 2 visits, monthly). AMC visits record the date, technician and Pending, Completed or Skipped status.
Can I track RO AMC renewals?
Yes. Every contract shows days left; contracts close to their end date show as Expiring with an alert, and Renew AMC starts the next term. AMC reports include status, expiry, customer, technician and service-due.
Can technicians see only their own service calls?
Yes. Roles have granular permissions, including "view own" for assigned work, so a technician signs in with their own account and sees only the jobs assigned to them.
Can I see a customer's previous complaints and payments?
Yes. The customer page shows invoices, payments and what is due, and their service requests and AMC contracts are linked to the same record.
Can I bill filters and spare parts?
Yes. Filters, membranes and spares are items in the catalogue with HSN/SAC and tax. Adding them to a GST invoice reduces stock automatically.
Can customers get WhatsApp updates?
Yes, once your WhatsApp number is linked to ServiceKhata360 (a one-time QR scan). Workflows can acknowledge a new service request, send technician details when it is assigned, and send AMC expiry reminders.
Free live demo

Ready to Run Your RO Service Business From One Platform?

See ServiceKhata360 with your own workflow — complaints, technicians, filter-change visits, billing and AMC renewals.

Talk to Us on WhatsApp Call +91 92353 63838

Mon–Sat · 10:00 AM – 6:00 PM IST

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A live walkthrough with your own workflow. We'll call you back within business hours.

Guides

Resources for RO service Businesses

Practical guides on the everyday work behind a RO service business.

Explore further

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