Free business self-assessment

How healthy is your service business?

Take this free 5-minute assessment to understand how well your business manages leads, customers, service operations, billing, inventory and team management.

  • 12 questions
  • About 5–7 minutes
  • No registration
  • Instant result

Start your assessment

Select your industry

Your result is shown without asking for your name, phone or email. Answers are stored on this website only to calculate your result. Privacy Policy

What you get from the assessment

An overall score

A simple percentage and band that shows how organized your processes are today, based on your own answers.

Category-wise breakdown

Separate scores for leads, customers, complaints, work assignment, billing, stock, AMC, staff, reporting and communication.

Your strengths and gaps

The three areas that are working well and the three areas where better organization can help the most.

Practical next steps

Suggestions for each improvement area and how the matching ServiceKhata360 module can support it.

Areas the assessment covers

  • Lead ManagementHow new enquiries are recorded and followed up.
  • Customer ManagementHow customer details and service history are kept.
  • Complaint ManagementHow complaints and service requests are tracked to resolution.
  • Work AssignmentHow service jobs are given to technicians and tracked.
  • Billing & PaymentsHow estimates, invoices and pending payments are managed.
  • Inventory ManagementHow spare parts and stock used in service work are tracked.
  • AMC ManagementHow AMC contracts, expiry dates and renewals are managed.
  • Staff ManagementHow attendance and daily work of employees are monitored.
  • Reporting & Business ControlHow business performance is understood and how work continues without the owner.
  • Communication & AutomationHow service updates and notifications reach customers.

How your score is calculated

Each answer earns 0 to 2 points depending on how structured that process is. Your overall score is the points you earned as a percentage of the maximum possible, and each area is scored the same way.

  • 0–39% Needs Improvement
  • 40–69% Developing
  • 70–100% Well Organized

Each area is also labelled on its own: Strong Area (80–100%), Progressing Area (60–79%), Improvement Opportunity (below 60%).

These bands are a self-assessment guide only. They are not a certified benchmark and do not measure revenue, profit or guaranteed business performance.

Frequently asked questions

Is the Business Growth Assessment free?
Yes. The assessment is free and you can see your full result without registering or sharing your phone number.
How long does it take?
There are 12 multiple-choice questions, one per screen. Most people finish in about 5 to 7 minutes.
What does my score mean?
Your score shows how organized your day-to-day processes are, based only on your own answers. It is a self-assessment classification, not a certified benchmark, and it does not measure revenue, profit or business performance.
Do I need to give my contact details?
No. Your result appears immediately after the last question. After the result you can optionally request the ServiceKhata360 software or a demo, and only then are your contact details collected.
What if none of the options match my business?
Every question has an "Other (please specify)" option where you can briefly describe how you handle that area today.
Can I go back and change an answer?
Yes. Use the Back button to review or change any earlier answer before you see your result. Your answers are saved as you go, so refreshing the page will not lose your progress.

Explore ServiceKhata360

See how service businesses use ServiceKhata360 for lead management, complaint management, AMC management, estimates and invoices and inventory, or browse solutions by industry.

Take the free assessment